balevine
I'm Brian Levine and I solve Support problems.
Over 90% of Support leaders are under pressure from their executives to bring AI into their Support teams1. Yet fewer than 25% have shown a positive financial return on their AI investments2. And when customers have a bad experience with an AI chatbot, fewer than 30% will give it another try3.
It doesn’t have to be this way. Rolling out these tools takes some care and attention, but with the right systems in place, it’s possible to improve resolution rates and customer satisfaction together, turning the implementation into a positive investment.
That’s what I do. I’ve spent years building tools for Customer Support teams. I know how organizations operate, where tools tend to fail, and how to keep workflows moving whether they’re backed by LLMs or humans.
Whether you’re just starting to explore AI tools for your team or you want to level up your existing system, we should talk.