Balevine

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Posts

• Game Over (2026-01-29)
• Implementation metrics are garbage (2025-07-17)
• The value of Support (2025-05-23)
• May you live in just-interesting-enough times (2025-04-11)
• On taking time away (2025-01-09)
• Don't do it yourself (2025-01-08)
• Proactive support (2024-12-11)
• Get a hobby (2024-11-29)
• Patterns emerge from practice (2024-11-15)
• Support is a cost center - part 2 (2024-11-08)
• Support is a cost center (2024-11-01)
• People do quit jobs (2024-10-14)
• Automaton and on and on (2024-10-11)
• Remote work (2024-10-07)
• Please go outside (2024-10-06)
• Operational modes (2024-09-08)
• Hiring your first Support Professional (2024-08-22)
• Why do we do this? (2024-07-30)
• Not now, we're too busy (2024-06-28)
• The reverse Anna Karenina theory of support (2024-06-13)
• Conway's Law and Order (2024-03-21)
• AI can't do your job (2024-02-29)
• Building and maintaining sources of truth (2024-02-21)
• Support is a dead-end job (2024-02-14)
• Data is a curse (2023-07-26)
• Stop doing all hands support (2023-06-07)
• Remote founding team (2023-05-25)
• Breaking down silos (2023-05-17)