Brian Levine · Support Operations Consultant
More tickets resolved. Less time per ticket. Same team.
I find and fix what's slowing your Support team down, from helpdesk workflows and integrations to reporting and AI bots, so you can do more without adding headcount.
Schedule a call Free, 30 minutes
Built at GitHub. Built at Plaid. Built for your team.
- GitHubVP Support
- PlaidHead of Support
- YettoCo-founder
- Your teamSupport Operations Consultant
I've built Support teams and tools at GitHub and Plaid. Then I co-founded Yetto, where we built a helpdesk and an AI analytics tool for Zendesk. I know where Support tools break and how to keep tickets moving whether an LLM or a person picks them up.
How an engagement works
Three steps, from a first conversation to tools your team can run.
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Step 1
Free 30-minute call
Tell me what you care about most and where your team is stuck. We'll work out what's worth looking at first.
- How long
- 30 minutes
- You get
- A clear next step, no strings attached
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Step 2
Audit
I go through your tools, integrations, and metrics. If you have an AI agent, we may run evals on it too.
The audit is free, and you keep the plan whether or not you want me to work on it. You only pay me if you choose to have me do the work.
- How long
- Up to a week
- What you get
- A ranked list of what to fix or build, along with all the data I used to make that determination
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Step 3
Fix and build
Ship the work we scoped out together. That could mean moving to a new knowledge base, wiring your helpdesk into other teams' systems, launching an AI agent, running evals, or building new automations.
- How long
- One week to three months, depending on scope
- What you get
- Working tools and a team trained to use them. Three months of support is included for any custom builds.
Already know what you need?
Bring me your ready-to-work problems and we'll scope them out in the first call. For small projects, we can wrap them up in a couple of days.