balevine

Brian Levine · Support Operations Consultant

AI resolutions Handle time CSAT

I fix the tools and workflows behind your Support team, so your AI agent resolves more tickets and your people spend less time on the rest.

Built at GitHub. Built at Plaid. Built for your team.

  1. GitHubVP Support
  2. PlaidHead of Support
  3. YettoCo-founder
  4. Your teamSupport Operations Consultant

I've built Support teams and tools at GitHub and Plaid. Then I co-founded Yetto, where we built a helpdesk and an AI analytics tool for Zendesk. I know where Support tools break, and how to keep tickets moving whether an LLM or a person picks them up.

Three ways to level up

Where you start depends on where you are now.

Level 01 · Audit

If you're not sure where to start

About a week inside your tools, integrations and metrics, with evals if you already run an AI agent. You leave with a ranked list of what to fix.

Level 02 · Roll-out

If you're ready to launch

Launch an AI agent, move to a new knowledge base, or wire your helpdesk into other teams' systems. I stay through the roll-out.

Level 03 · Tune-up

If you're already live

Ongoing evals, new automations, and model testing and routing so your tools pay for themselves.

Continue?

Tell me what you care about most and we'll start there. Just exploring AI for your team, or ready to level up what you already run? Either way works.

Yes: schedule a call