Brian Levine · Support Operations Consultant
More tickets resolved. Less time per ticket. Same team.
I find and fix what's slowing your Support team down, from helpdesk workflows and integrations to reporting and AI bots, so you can do more without adding headcount.
Schedule a call Free, 30 minutes
Built at GitHub. Built at Plaid. Built for your team.
- GitHubVP Support
- PlaidHead of Support
- YettoCo-founder
- Your teamSupport Operations Consultant
I've built Support teams and tools at GitHub and Plaid. Then I co-founded Yetto, where we built a helpdesk and an AI analytics tool for Zendesk. I know where Support tools break and how to keep tickets moving whether an LLM or a person picks them up.
Plan first, or build now
Which one fits depends on where your team is today.
“Where do we start?”
Start with an audit
I map everything your team is doing and how they're doing it. We agree on your business goals and how to measure success, then I develop a plan for what to work on, how to do it, and in what order.
How long: A few days to a few weeks, depending on the size of your team and your goals
What you get: A roadmap and project specs, ready to get to work
“We know what we need”
Go straight to execution
With a project plan in hand, I set up, reconfigure, or build the tech stack that gets you to your goals. That could mean moving to a new knowledge base, wiring your helpdesk into other teams' systems, launching an AI agent, or building new automations.
How long: A few days to a few months, depending on scope
What you get: A working set of tools, shipped, with documentation and training
Audits often lead straight into execution, but they don't have to. The roadmap and specs are yours to use however you like, with or without me. Either way, we start with a free call to scope the work together.