balevine
I'm Brian Levine and I solve Support problems.
Most Customer Support teams using AI agents are seeing automated resolution rates below 50%. Meanwhile, those failed resolutions are hurting customer satisfaction1.
It doesn’t have to be this way. Rolling out these tools takes some care and attention, but with the right systems in place, it’s possible to improve resolution rates and customer satisfaction together.
That’s what I do. I’ve spent years building tools for Customer Support teams. I know how organizations operate, where tools tend to fail, and how to keep workflows moving whether they’re backed by LLMs or humans.
Whether you’re just starting to explore AI tools for your team or you want to level up your existing system, we should talk.