balevine
Blog
- Tag me in
- Build vs buy
- Support work is product work
- Game over
- Implementation metrics are garbage
- The value of Support
- May you live in just-interesting-enough times
- On taking time away
- Don't do it yourself
- Proactive support
- Get a hobby
- Patterns emerge from practice
- Support is a cost center - part 2
- Support is a cost center
- People do quit jobs
- Automaton and on and on
- Remote work
- Please go outside
- Operational modes
- Hiring your first Support professional
- Why do we do this?
- Not now, we're too busy
- The reverse Anna Karenina theory of support
- Conway's Law and Order
- AI can't do your job
- Building and maintaining sources of truth
- Support is a dead-end job
- Data is a curse
- Stop doing all hands support
- Remote founding team
- Breaking down silos