Get the free Support tools audit

The free audit is a lighter weight, do-it-yourself version of the audit I run with Support teams. You list the kinds of tickets in your queue, the tools your agents need to resolve them, and who can access those tools. You get a report that ranks the work by total agent time.

Enter your email and I'll send you a link. The link opens the audit and works for 30 minutes. After that, this browser stays signed in for 30 days.

Only your email leaves this browser. I use it to send you the link and to let me know someone signed up. Everything you enter in the audit itself stays in your browser.