About

Hi! I’m Brian Levine.

I’ve had a bit of a winding career. Aerospace Engineer to Support Agent to Executive to Founder. Now I help organizations level up their Support teams with better tools and better processes.

You can go to my LinkedIn profile to get the details of where I’ve been and when I was there. The short story, though, is that I’ve been a Customer Support leader at a couple of early stage tech companies going through massive growing pains. Then I took off on my own (well… with some cofounders I cherish and don’t want to ignore here) to build tools for Support teams. We built Yetto, a full-featured helpdesk with integrations and automations hooked into the tools the rest of your company uses (think Jira, Slack, Salesforce, etc.). Then we built Dashbort, an AI-based analytics engine for Zendesk, complete with real-time notifications for anomalies in the queue.

I’m taking what I’ve learned over the past decade, mixing it up with the large shifts in tech capabilities we’re experiencing now, and building tools and processes that accelerate Support teams.

Find me

You can find me online here:

• GitHub
• LinkedIn
• Email

You can read my thoughts about tech and support right here on this site.